FREQUENTLY ASKED QUESTIONS
Track Your Package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Cancel Items and Orders
You can cancel physical items or orders that haven't entered the shipping process yet.
Check the Status of Your Refund
You can check the status of your refund in Your Orders.
Replace a Damaged, Defective, or Broken Item
Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items.
Most packages arrive on time. Orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include the following: Incorrect address Missing apartment, building, floor, or unit number Severe weather conditions International customs procedures
INFORMATION ABOUT US